Policies

Welcome to Narmada Label. By accessing or purchasing from our website, you agree to the following terms and conditions.

General
• Narmada Label reserves the right to modify products, pricing, policies, website content, or services at any time without prior notice.
• All orders are subject to product availability and payment confirmation.
• We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or pricing errors.
• Product colors may slightly vary due to photography, lighting, and screen settings.

Eligibility
• By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

Pricing & Payments
• All prices displayed are in INR unless stated otherwise.
• Payments are processed securely through third-party payment gateways.
• Orders will only be confirmed after successful payment authorization.

Intellectual Property
• All website content including logos, designs, graphics, images, product photographs, text, and branding are the intellectual property of Narmada Label and may not be copied or reused without written permission.

Limitation of Liability
• Narmada Label shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products purchased.

Order Processing

• Orders are usually processed within 1–3 business days after payment confirmation.
• During festive periods, sales, or high order volumes, dispatch timelines may be slightly delayed.

Delivery Timeline
• Orders within India are generally delivered within 4–8 business days depending on the delivery location.
• Delivery timelines are estimates and may vary due to courier or logistical delays.

Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout.
• Free shipping promotions may be offered on selected orders.

Order Tracking
• Customers will receive shipment tracking details via email, SMS, or WhatsApp once the order is dispatched.

Incorrect Shipping Information
• Customers are responsible for entering correct shipping details.
• Narmada Label is not responsible for delivery failures due to incorrect or incomplete addresses.

Delayed or Lost Shipments
• In case of lost or delayed shipments, customers should contact support within 7 days of the expected delivery date.

Narmada Label offers exchange only and does not accept returns for refunds after delivery.

Exchange Eligibility
• Size issues.
• Color exchange.

Exchange Window
• Requests must be raised within 7 days of delivery.

Conditions
• Item must be unused, unworn, and unwashed.
• Original tags, labels, and packaging must be intact.
• Items with stains, makeup marks, perfume, damage, or signs of wear will not be accepted.

Exchange Shipping Charges
• The first exchange shipping cost is covered by Narmada Label.
• Additional exchanges may require customer-paid shipping.

Availability
• Exchanges are subject to stock availability.
• If unavailable, store credit or alternate products may be offered.

Non-Exchangeable Products
• Sale or discounted items.
• Customized or altered products.
• Accessories and innerwear (if applicable).

No Return Policy
• No product returns are accepted after delivery.

Order Cancellation
• Orders may be cancelled within 48 hours of purchase.

Full Refund Eligibility
• A full refund will be issued if cancelled within 48 hours before processing or shipment.

Refund Timeline
• Refund timelines depend on banks and payment providers.

Cancellation Restrictions
• Orders cannot be cancelled after 48 hours or once shipped.

Non-Refundable Situations
• Delivered products.
• Exchange requests.
• Incorrect size selection after the exchange period.
• Minor color differences due to display settings.

• Full refunds are applicable only for orders cancelled within 48 hours before shipment.
• No refunds are provided after dispatch or delivery.
• Delivered products are eligible only for exchange under the Exchange Policy.

Information We Collect
• Name.
• Email address.
• Phone number.
• Shipping and billing address.
• Payment-related details.
• Device and browser information for analytics.

How We Use Information
• Order processing and delivery.
• Customer support.
• Notifications and updates.
• Marketing communications (where permitted).
• Website improvement.

Data Security
• Customer information is protected using reasonable security practices.
• Payments are securely processed by trusted third-party gateways.

Sharing Information
• Customer information is never sold or rented.
• Shared only with logistics partners, payment processors, and required service providers.

Cookies & Analytics
• Cookies and analytics tools may be used to improve website performance.

Marketing Opt-Out
• Customers may unsubscribe from promotional communications at any time.

Customer Support

Email: support@narmadalabel.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

For support, exchanges, order assistance, or policy-related queries.

• Product colors may slightly differ due to lighting and screen resolution.
• Handcrafted or embroidered garments may contain slight irregularities that are natural characteristics of the product.
• Narmada Label reserves the right to update or modify these policies without prior notice.